Refund policy

Refund & Returns Policy

Last updated: October 2026

30-Day Returns

If you change your mind, you can return an item within 30 days of delivery for a refund. Items must be unused, in their original condition and packaging, with all accessories included.

Return Postage

For change-of-mind returns, the buyer pays the return postage. We recommend a tracked service, as we can't refund items that don't reach us.

Faulty or Damaged Items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives faulty, damaged or not as described, contact us and we will arrange a repair, replacement or refund, and cover the return postage.

How to Start a Return

Email support@fitlybuy.com with your order number and the reason for the return. We'll reply with return instructions. Please don't send items back without contacting us first.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method; your bank may take a few days to show it. Original shipping is free, so no shipping charge is deducted.

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